Helping parents to use our HERO App.

Ensuring that your notification is set up correctly
Parents will receive ONE form of notification when a community post or student learning post is published.
If they log into the Hero mobile app they will receive an in-app notification. If they log into Hero via a web browser they will receive an email notification.
If a parent has logged in on a phone and a tablet, they will get in-app notifications to both devices. If they log out of one device (e.g. their phone) they will continue to receive in-app notifications on the other device (e.g. their tablet). If the parent logs out of both mobile devices, they will receive an email notification.
If a parent has logged into the Hero mobile app previously, but is currently logged out on all of their devices, they will receive an email notification.

Ensuring that you see the full report / post by Login
In all cases, the notification will direct the parent to log into Hero to view the full post.
If you read the email, you will only partially see the post. The email is just a prompt to login using the app or browser.